At New York Blood Center Enterprises (NYBCe), one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development. Join us as we work towards meeting and exceeding the growing needs of our diverse communities, further our lifesaving strategic goals in a rapidly changing environment, and expand our impact on the local, national, and global communities we serve.
The Associate Director – Process Excellence Design and Field Support is charged with eliminating waste and standardizing operations to enable optimization of the collection staff and donor experience across Enterprise Divisions allowing for improved efficiency and productivity.The position will own and drive projects to completion, have the ability to build complex models for the validation of new procedures and technology that inform decision-making in donor and product management and support all other pillars of the Enterprise Collections Center of Excellence (ECCOE) in the identification of metrics for performance management.
In the development and maintenance of strong relationships with Enterprise Collections, the Associate Director will also ensure processes are aligned with organizational objectives and guidelines, understanding the nuance and details of the process to ensure that a positive return on investment will be an outcome and implementation is achieved.
This position will also oversee and manage the Collections Field Support Team operations – Northeast and Midwest. The team will support Enterprise Collections team members during the active periods of blood collections and interface with the Laboratory or Logistics as appropriate to ensure data transfer of all products collected. The role will lead two teams led by a Technical Manager per geographic region and Field Support Specialists who will provide timely and effective support to the Collections staff while maintaining elevated levels of engagement satisfaction. The role will also be responsible for developing strategies, processes, and procedures to ensure alignment in service and enhance the efficiency and effectiveness of the Field Support team.
The position interact with multiple verticals within the Enterprise Collections Center of Excellence departments and other departments within New York Blood Center Enterprise such as Information Technology, Laboratories, Quality/Regulatory Affairs, Recruitment, and Logistics.
Candidates must be able to report into one of the following NYBCe locations:New York City, NY; Kansas City, Missouri; St. Paul, Minnesota; Providence , RI and Newark, DE.
Leadership
Process Improvement
Service
Education
Experience:
Travel:
Travel up to 25%
Knowledge, Skills & Abilities:
For applicants who will perform this position in New York City or Westchester County, the proposed annual salary is $ 130,000.00 to 140,000.00. For applicants who will perform this position outside of New York City or Westchester County, salary will reflect local market rates and be commensurate with the applicant’s skills, job-related knowledge, and experience.
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