In 1954, the Blood Bank of Delmarva was established in the Delmarva region as a private, not for profit agency to collect, test, and distribute blood products. Today, the Blood Bank of Delmarva is a division of New York Blood Center and is among the nation's premium providers of blood products and services and an integral part of the Delmarva community's health care system. As of October 2019, the Blood Bank of Delmarva employs approximately 175 full- and part-time employees. Our employees are committed to the Blood Center's mission of providing a safe and adequate blood for patients within our community.

The Hospital & Client Account Manager is responsible for implementing NYBCe’s customer strategy to maximize satisfaction, strengthen partnerships, and drive revenue growth. This role focuses on building and maintaining strong relationships with hospitals and other clients, executing and finalizing contracts, supporting pricing negotiations, and expanding awareness of NYBCe’s full breadth of products and services.

• Build, strengthen, and manage relationships with hospitals and other clients through proactive account management, fostering long-term collaboration and partnership opportunities.
• Execute contracts, participate in pricing discussions, and work toward timely finalization of agreements prior to expiration to ensure appropriate revenue growth for NYBCe.
• Conduct quarterly account meetings—both virtual and on-site—with hospitals and clients to expand relationships, identify opportunities, and promote NYBCe’s full suite of products and services.
• Partner with internal stakeholders (Finance, Legal, CCS, Operations, Analytics, and others) to ensure alignment and successful execution of client agreements and initiatives.
• Identify new business opportunities and ensure retention and growth of product and service offerings with hospitals and clients.
• Maintain Salesforce (system of record) with accurate, timely information related to account activities, contracts, and communications.
• Deliver effective presentations to clients to enhance knowledge of NYBCe products, services, and partnership opportunities.
• Collaborate with Divisional Leadership to establish individualized business plans for sales growth with current and potential customers.
• Monitor industry trends and competitor activities to inform strategy and maintain NYBCe’s competitive edge.
• Ensure effective communication across all client touchpoints, clarifying key messages and ensuring accuracy and consistency.
• Partner with Analytics to interpret client performance trends and forecast opportunities.
• Support issue resolution by managing the implementation of solutions and following through with hospitals and clients.
• Any related duties as assigned.

Education:

• Bachelor’s degree in business, sales management, marketing, or health administration, or equivalent.

Experience:

• Five years of direct experience in account management and direct sales in a competitive market.

Preference:

• Experience in healthcare, customer service, pharmaceuticals, and or medical sales is preferred.

Licenses / Certifications:

• Valid Driver’s license

Travel:

• Up to 20%.

Knowledge:

• Sales training and contract execution practices.
• Strong knowledge of hospital operations.
• Familiarity with medical technology and terminology.
• CRM systems (Salesforce, contract management platforms).
• Microsoft Office Suite proficiency.

Skills & Abilities:

• Ability to develop and grow relationships with hospitals, clinical teams, and executive-level decision makers.
• Strong interpersonal, communication, and presentation skills to influence internal and external stakeholders.
• Ability to participate in and support pricing and contract negotiations.
• Strong analytical and problem-solving skills, with ability to interpret data and present insights to clients.
• Proactive, results-driven approach with the ability to manage complex institutional relationships.