Reporting to the Chief Operating Officer (COO), the position is responsible for executing the New York Blood Center Enterprises (NYBCe) strategy for the Mid-Atlantic Region (BBD and RIBC.) The Vice President - Divisional Blood Operations will ensure coordination of regional efforts with the centralized enterprise functions to attain the short and long-term objectives and KPIs of the region. The VP, Regional Operations will support NYBCe stature as “best in class” by achieving strategic goals and driving tangible, measurable outcomes in donor recruitment, growing collections and improving the donor experience. This position is charged with overseeing day-to-day operations, leading the local teams responsible for donor recruitment, collections, and attaining inventory targets in an innovative, cost effective, donor/customer-focused, and regulatory compliant manner. The VP, Regional Operations will join the B&LO Senior Leadership Team, will be the enterprise ambassador for NYBCe in the Mid-Atlantic region, and will represent the enterprise at official events and meetings with community leaders. The home site of this position can be BBD (Newark, DE) or RIBC (Providence, RI.) In-person presence of minimum one week per month at the non-home site is required.

Supervision Received:
Under direct management of the COO and the general guidance from the matrix enterprise senior leadership.

Supervision Exercised:
This position is responsible for the operational and financial performance of the region and for the general supervision of the management level staff.

Strategy Development, Tactical Planning, and Execution

• With the enterprise vision as the North Star, develops, communicates, and implements a roadmap to achieve the growth targets for the region.
• Establishes regional performance criteria, donor recruitment targets, and collection goals.
• Implements best practices, driving consistency in operational processes across the territory.
• Relentelesly pursues innovation and improvements in donor experience and customer service.
• Develops community & corporate relationships that increase awareness of the need for blood collections and support growth initiatives.
• Oversees and participates in strategic growth initiatives in alignment with annual operational performance and financial goals.
• Supports the financial budget, capacity planning, and optimization of resource allocation (FTEs, vehicles, collections equipment.)
• Monitors expenses, identifies cost-saving opportunities, and optimizes resource utilization to maximize efficiency and productivity.
• Ensures compliance with regulatory requirements, company policies and SOPs, and industry best practices.

Matrix Partnership

• Establishes credibility throughout the organization and within the B&LO Senior Leadership Team as an effective developer of solutions to business challenges.
• Partners closely with the Enterprise Donor Engagement (EDE) team to align on and support marketing, media, donor experience, and communications activities.
• Actively collaborates with enterprise functions such as Logistics, Supply Chain, IT, HR, Finance, Laboratory Services, Quality, Facilities and other departments to execute regional strategies and goals.
• Partners with matrix functions to drive excellence in collections operations.

Talent Development 

• Drives talent recruitment, development, and retention (in partnership with HR.)
• Responsible for fostering a positive work environment and inspiring a culture in which employees deliver an exceptional donor experience and customer service.

Business Continuity and Crisis Management 

• Acts as the local Business Continuity Officer and leader in case of unexpected disruption to operations.
• Identifies business risks, run scenarios, conduct feasibility analyses, communicate effectively to mitigate harm to all impacted personnel and company assets.
• Actively takes reasonable steps to mitigate the impact of a force majeure event in an unforeseeable catastrophe by immediately evaluating the situation and allocating resources appropriately.
• Actively update the senior leadership with appropriate level of escalation while keeping documentary records of different mitigation options considered and steps taken throughout the catastrophe remediation.

Other Functions

• Attends professional development seminars, conferences and meetings as required.
• Engage in negotiations as necessary to de-escalate or resolve conflicts. 

Education & Experience

Education:

• Bachelor’s degree in STEM, economics, business administration, or health administration. MBA preferred.

Experience:

• 10 + years of previous operations management experience in a healthcare, hospitality or service sector.

• Experience overseeing muti-location, multi-state, customer-facing operations.

• Financial acumen, and a working knowledge of marketing and hospitality principles.

• Experience with designing, implementing, and optimizing operating models and organizational structures.

• Working knowledge of GMP regulations and FDA approval processes.

• Broad understanding of supply chain and lean six-sigma.

• Strong command over MS Excel, MS PowerPoint, MS Project; familiarity with Tableau, Spotfire, and other analytical software packages a plus. Knowledge of Salesforce would be an advantage.

Licenses / Certifications

• None

Knowledge, Skills & Abilities

Knowledge:

• Knowledge of computerized software applications such as MS Office.

Skills & Abilities:

• Uncompromising ethics and high standards of personal integrity.

• Possess excellent negotiation skills and if regionally applicable, have a proven track record of successfully collaborating with labor unions. This includes the ability to build productive relationships, resolve disputes, and reach mutually beneficial agreements while ensuring compliance with labor laws and regulations.

• Strong business acumen and attention to detail in all work processes.

• Proven ability to influence senior management & drive / facilitate senior level meetings via highly developed organizational and negotiations skills.

• Demonstrated capability to deliver strategic analysis and optionality with an impact on the effectiveness to drive complex projects and meet deadlines

• Demonstrated strength in problem-solving and developing streamlined solutions to complex issues with minimal supervision.

• Proven ability to effectively prioritize multiple and competing tasks, execute and follow-up in a timely manner, anticipate challenges and roadblocks and work independently.

• Strong analytical capabilities and ability to synthesize complex information into simplified, user-friendly, persuasive formats and presentations.

• Ability to adapt to rapidly changing business requirements and operate at both the strategic and tactical level.

• High emotional intelligence, with demonstrated ability to engage stakeholders effectively, facilitate discussions, and successfully negotiate through challenging situations and difficult conversations.

• Excellent written, verbal, and interpersonal skills for executive level communication and collaboration.

• Maturity, confidence, and high degree of emotional intelligence with demonstrated empathy and ability to influence others. Able to remain humble while implementing organizational changes and interfacing with colleagues.

• Team player, focusing on shared goals, being flexible, and applying skills; respect and listen to others’ views and value others’ contribution(s)

• Confidence to provide dissenting views, when appropriate.

• High level of interpersonal skills to handle a variety of complex issues and situations.  Position requires demonstrated poise, tact, and diplomacy in dealing with a variety of staff up to and including executive leadership.

• Ability to be responsive and available to management to address issues and concerns as they arise.

• Ability to use logic and reasoning to identify and analyze the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems within established policies and procedures.

• Ability to identify complex problems in a timely manner, decipher information to develop and evaluate options and implement solutions.

Other Requirements

• Valid driver’s license.

• Ability to travel as needed, including overnight stays (estimated 25-30%.)

• Commitment to physical presence at a physical location office or in the field (e.g., mobile drives) at least 3 days per week. Policy is subject to change.

Blood Bank of Delmarva

Vice President - Divisional Blood Operations

Newark, DE

Join Our Mission To Save Lives!

In 1954, the Blood Bank of Delmarva was established in the Delmarva region as a private, not for profit agency to collect, test, and distribute blood products. Today, the Blood Bank of Delmarva is a division of New York Blood Center and is among the nation's premium providers of blood products and services and an integral part of the Delmarva community's health care system. As of October 2019, the Blood Bank of Delmarva employs approximately 175 full- and part-time employees. Our employees are committed to the Blood Center's mission of providing a safe and adequate blood for patients within our community.

***Full Benefits***